Warranty
Warranty Policy
At Big7Kits, we stand behind the quality of our products and aim to provide a fair, straightforward warranty process.
Warranty Coverage
- We offer a one-time replacement for any defective or damaged cable or component.
- We strive to be fair and reasonable, and in many cases will approve warranty claims even if damage occurred accidentally.
- Claims may be denied in cases of clear misuse, neglect, or improper installation.
Warranty Replacement Process
- Once a warranty claim is approved, a $14 shipping fee will apply to send the replacement part.
- An invoice will be sent based on your original purchase source.
- Once the invoice is paid, your replacement will be built and shipped as quickly as possible.
Shipping Damage
If your order arrives damaged due to shipping:
- We will replace the affected components at no cost to you, including shipping.
- Please contact us promptly with photos so we can resolve the issue quickly.
Why We Charge a Shipping Fee
The small shipping fee helps cover the cost of materials, labor, and rising shipping expenses, while still allowing us to provide fast and flexible warranty service.
Our Commitment
We build our products to last and stand behind them. Our goal is to keep your vehicle reliable and get you back on the road with minimal downtime.